Reference no: EM132308628
Total Quality Management is an approach to the art of management that originated in Japanese industry in the 1950's and has become steadily more popular in the West since the early 1980's.
Total Quality is a description of the culture, attitude and organization of an organization that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with things being done right first time, and defects and waste eradicated from operations.
Companies experience difficulties in implementing TQM, with consulting firms finding that only 20-40% of organizations that have started TQM implementation have achieved either significant improvements in quality, productivity, competitiveness or financial return.
Explain variation and describe the types of variation.
Describe how to measure variation.
Explain the concept the author describes a patterns of variability.
Explain Process Capability Index (Cpk). What does it measure and why is the index important?