Reference no: EM133135277

ICTDBS505 MONITOR AND IMPROVE KNOWLEDGE MANAGEMENT SYSTEMS

Assessment Task 1: Knowledge Questions

Question 1. List three examples of best practice information management that can be used within organisations.

Question 2. List three common information sources that an organisation may use.

Question 3. Explain typical functions for a knowledge management system.

Question 4. Explain the principle of database normalisation.

Question 5. Think of an entity (e.g., customer, product) that might be included in a database. List the entity you have selected and five types of data you might store about that entity.

Question 6. List typical steps that you would follow for monitoring and reviewing knowledge management systems.

Assessment Task 2: Project Portfolio

Complete the following activities:

1. Carefully read the following:
This assessment requires you to create improvements for a knowledge management system. You can complete this project based on a project provided by your assessor or for a business you are familiar with or are working for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.
Prepare to improve the knowledge management system.
If you are completing this assessment for the project provided by your assessor, your assessor will provide you with the database for review. If you are completing this for your own business, you will need to review the database.
You are required to prepare to improve the knowledge management system. This involves:
• reviewing the existing knowledge management system and identifying and documenting details including structure and operation.
• determining the organisation's requirements for the knowledge management system.
• developing an updated information structure.
• developing a plan for implementing the information structure improvements.
Complete Section 1 of your Project Portfolio.

2. Create knowledge management system improvements.
You are required to create at least three knowledge management system improvements. This involves:
• accessing and collating information.
• organising the information as per the organisation's requirements.
Complete Section 2 of your Project Portfolio.

3. Knowledge management system presentation.
You are required to present your knowledge management system improvements to stakeholders for feedback and approval. If you are completing for the case study organisation, this will be your assessor and at least one other student and your presentation should be no more than 5 minutes and can be presented on a computer showing the work you have completed. If you are completing this for your own business or at work, you can present your knowledge management system to any relevant stakeholder/s within your organisation. However, if you are unable to present your knowledge management system at work to stakeholders, you may also provide your presentation to your assessor and another student.
At the presentation, your assessor will be looking to see that you can:
• explain and present the information using detailed language
• demonstrate effective oral communication skills including:
o speaking clearly and concisely
o using questions and active listening skills to articulate information and requirements.
Your assessor will also provide you feedback on your knowledge management system which you must review and respond to.
Complete Section 3 of your Project Portfolio based on this feedback.

4. Submit your completed Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.

ICTSAS529 PRIORITISE ICT CHANGE REQUESTS

Assessment Task 1: Knowledge Test
Q1: Answer the following questions:

1.1. What is a business domain? Write your answer in 100-150 words.

1.2. Discuss the procedure to register your domain name in 100-150 words.

Q2: How do Service Level agreements impact Information and Communications Technology (ICT) system changes activities and Write down steps to create SLAs using ManageEngine tool when a change request is given? Write your answer in 250-300 words.

Q3: 3.1 Mention basic help desk and maintenance practices that must be employed for any industry software such as ManageEngine to improve the performance of help desk. Write your answer in 250-300 words.

3.2 Describe the quality assurance practices that must be employed for performing software testing and maintaining the software for the future. Write your answer in 100-150 words.

Q4 4.1 Describe the role of stakeholders and degree of stakeholder involvement in performing changes in the ICT system such as hardware, software applications and operating system. Write your answer in 100-150 words.

4.2 Discuss the general features and capabilities of the following industry-standard hardware and software products in 150-200 words each.
a) Microprocessor
b) Adobe Photoshop

Q5. Suppose you are appointed as software engineer in IT organisation. You will have to develop a multimedia software application for editing text, graphics, drawings, still and moving images (Video), animation, audio, and any other media. Before development, lists down the functionality and applications of the multimedia software. Write your answer in 100-150 words.

Assessment 2:

Assessment task description:
• This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.
• This assessment task is a Skills Test.
• This assessment task consists of three (3) practical demonstration activities.
• Activity 1: Prepare to prioritise change requests
• Activity 2: Determine priority settings
• Activity 3: Develop change analysis work plan
• You will receive your feedback within two to three weeks, and you will be notified by your trainer/assessor when your results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Skills Test:
This assessment task requires the student to analyse and prioritise change requests as part of managing Information and Communications Technology (ICT) systems that undergo continual change. It includes:
• Review and prioritise change requests
• Develop a change analysis work plan on at least one occasion
• Document processes and finalised work plan.
To do so, you must complete the following activities:
• Activity 1: Prepare to prioritise change requests
• Activity 2: Determine priority settings
• Activity 3: Develop change analysis work plan

Case Study: Problem Statement
Suppose the students and staff is facing issues such as lack of integration, inflexible reporting capabilities, slow processing of LMS web pages while operating learning management system (LMS) software. Your organisationdecides to install and upgrade its LMS software with new features for their students. The upgraded LMS software should be able to solve the integration and reporting problems.
You are working as a technical advisor in the organisation. Your organisation wants you to analyse and prioritise change requests for upgrading the LMS software as part of managing Information and Communications Technology (ICT) systems that undergo continual change.
To do so, you will need to review the existing LMS software of the organisation and prioritise the change requests accordingly. After reviewing the entire LMS, you will develop a change analysis work plan for adding new features and resolving the integration issues. At the end of the assessment, you will document processes required for integrating and upgrading LMS and finalised work plan from your supervisor.
Organisation Requirements

To analyse and prioritise change requests of LMS software as part of managing Information and Communications Technology (ICT) systems that undergo continual change, you are required to fulfil the following organisation requirements:

1. Review the existing LMS software of the organisation and find the gaps in the features where improvement can be made.
2. Add new features to engage multimedia elements for adding video, audio contents, interactive modules and gamification tools to motivate and encourage the learner.
3. To make an effective assessment system, add the following features in the upgraded software:
• Quiz And Exam Question Banks
• Adaptive Quizzes And Responses
• Certification Capabilities
• Features Discussion Boards
4. Before upgrading, backup your existing software to save the old features of LMS software.
5. To discuss the material with one another, encourage interaction in real-time with live chat options.
6. For access to multi-users at a time, upgrade the LMS to support it overall OSs such as Linux, macOS, windows etc.
7. Upgrade the software to support any browser such as Google Chrome, Mozilla Firefox, safari etc.
You are working as a technical advisor in the organisation. The management of the organisation wants you to analyse and prioritise change requests for LMS software as part of managing Information and Communications Technology (ICT) systems that undergo continual change. This includes:
• review and prioritise change requests for LMS software.
• develop a change analysis work plan for upgrading the software
• document processes and finalised work plan.
System Requirements

The minimum system requirements are:
• Access to proper internet connection
• Your system should contain any internet browser, either Mozilla Firefox or Google Chrome or Safari compatible with HTML5
• Either Windows 10 or higher version or Linux OS with the latest updates should be installed
Software tools required
• Dropbox paper
• Google Docs
• Microsoft Word Online
Select any one change management tool:
• Whatfix
• StarTeam by MicroFocus
• BMC Remedy Change Management 9

Organisation Policies and procedures

Task:

This assessment task requires the student to analyse and prioritise change requests as part of managing Information and Communications Technology (ICT) systems that undergo continual change. It includes:
• Review and prioritise change requests
• Develop a change analysis work plan on at least one occasion
• Document processes and finalised work plan.
To do so, you must complete the following activities:
• Activity 1: Prepare to prioritise change requests
• Activity 2: Determine priority settings
• Activity 3: Develop change analysis work plan

Task Environment:
This assessment task will be completed in a simulated environment prepared by your training organisation.
The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student can practice, use and operate appropriate industrial equipment, techniques, and practices under realistic workplace conditions.
The roles and responsibilities of the Technical Advisor are:
• To identify organisational change request recording methods, policies and procedures
• To identify and document change requests according to organisational policies and procedures
• To classify and prioritise change requests according to service level agreements (SLAs) and organisational requirements
• To identify organisational business continuity risks
• To prioritise identified risks and determine risk reduction change implementation hierarchy
• To evaluate costs, benefits and timing of change implementation according to organisational requirements
• To schedule and document change analysis according to organisational requirements
• To submit document to required personnel, seek and respond to feedback
• To identify change requests
• To determine and document systems impact and organisation of methodology and timing of change
• To determine and document change plan and include required change development resources
• To submit documentation to required personnel and seek and respond to feedback
• To obtain the final task sign off
Roles and responsibilities of trainer/supervisor are:
• To provide a web server and client and business requirement specifications to the student.
• To provide special-purpose tools, equipment and materials for the change request to the student
• To provide the system with an active internet connection for prioritising ICT change requests.
• To provide sites on which change requests may be coordinated.
• To assist the students in carrying out the assessment.
• To provide industry-standard SLAs used in the organisation for the assessment.

Activity 1: Prepare to prioritise change requests.
This part of the activity requires you to prepare to prioritise change requests by identifying their recording methods, policies, and procedures.
Description of the activity
This activity requires you to prepare to prioritise change requests by identifying the organisation's recording methods, policies, and procedures. Then document the change requests.
To do so, you need to perform the following steps:
Step 1: Identify and analyseorganisational change request recording methods, policies and procedures. Document the details using Template 1.
• Scope of change request
• Determine the impact of incorporating the change
• General Information
• Plan to incorporate change request
Step 2: Identify and analyse the change requests and record them in a document according to organisational policies and procedures using Template 1.
Step 3: Classify and prioritise change requests based upon importance and level of risk according to service level agreements (SLAs) and organisational requirements.
• Customised options
• Data-driven
• Course catalogue based
Step 4: Record the step 3 details in a document using Template 1.

Activity 2: Determine priority settings.
This part of the activity requires you to determine priority settings by identifying organisational business continuity risks and prioritising the identified risks related to LMS software.
Description of the activity
This activity requires you to determine priority settings by identifying organisational business continuity risks and prioritising the identified risks related to LMS software. You are also required to evaluate costs, benefits and timing of change implementation according to organisational requirements.
To do so, you need to perform the following steps:
Step 1: Research and identify organisational business continuity risks related to existing LMS software
Step 2: Prioritise the identified risks based upon the level of risk and determine the risk reduction change implementation hierarchy for identified risks.
Step 3: Record the details of Step 2 in a document using Template 2.
Step 4: Evaluate costs required to upgrade the software, benefits and timing required for change implementation according to the requirements of the organisation. Prepare a document containing costs, benefits and timing requirements using Template 3.
Step 5: Schedule the changes required and document the change analysis plan according to organisational requirements using Template 4.
Step 6: Submit the document to your supervisor, seek and respond to feedback

Activity 3: Develop change analysis work plan.
This part of the activity requires you to develop a change analysis work plan by identifying change requests and documenting the impact and organisation of the system of methodology and timing of the change.
Description of the activity
This activity requires you to develop a change analysis work plan by identifying change requests and documenting the impact and organisation of the system of methodology and timing of the change. You are also required to document the change plan, include required change development resources, and seek feedback from your supervisor.
To do so, you need to perform the following steps:

Step 1: Identify change requests for upgrading the LMS software, determine and document systems impact and organisation of methodology and timing of change for each request in a document using Template 5.
• New features to engage multimedia elements for adding video, audio contents
• Interactive modules
• Gamification tools
• Quiz And Exam Question Banks
• Adaptive Quizzes And Responses
• Certification Capabilities
• Features Discussion Boards
• Backup your existing software data
• Live chat options
Step 2: Determine and prepare documentation for change plan using Template 5 and include required change development resources
• Check functionality over different browsers
• Support for Linux OS and macOS
Step 3: Submit documentation to your supervisor and seek and respond to feedback in a document using Template 6.
Step 4: Obtain final task sign off from your supervisor

Attachment:- Diploma of Information Technology.rar