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Assignment:
Explain why quality and TQM are important to a service-based business (which has no physical or tangible product). Further, select and discuss one of the key concepts from below in the context of an organization. Be sure to identify the name of the organization. If organization's name needs to stay anonymous - please check with the instructor ahead of time, how to approach that.
Please support your discussion with at least three recent (within the last five years) references. At least two of them should be scholarly (peer-reviewed journal publications). You are welcome to use our textbook and other material in addition to at least two journal publications. Cite and list references in accordance with the CSU Global Writing Center.
The objective of the ethical reflection paper is to surface your personal values,
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