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Explain the total quality management

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Reference no: EM132796311

Assume that you are the manager of McDonald's and you are to implement Total Quality Management (TQM) within the organisation.

-Explain the total quality management (TQM) and its related challenges faced by McDonald's as well as what business benefits it is targeting.

-Explain the key concept of TQM and what are the visible changes in the business once it is implemented?

-Explain and describe the implementation process of the TQM initiative within McDonald's and describe the 20-step implementation process.

Reference no: EM132796311

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