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Explain the terms and conditions of refunds

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Reference no: EM133099999

1. Why it is necessary to explain the terms and conditions of refunds before accepting, processing and recording customer requests for cancellation of any bookings?

2. How would you provide details of amendment or cancellation conditions and charges and ensure that these conditions are fully understood and agreed by the customer at the time of the changes?

Reference no: EM133099999

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