Reference no: EM131520660

Question: T plc is a well-established company providing telecommunications services both nationally and internationally. Its business has been concerned with telephone calls, the provision of telephone lines and equipment, and private telecommunication networks. T plc has supplemented these services recently by offering mobile phones, which is an expanding market worldwide. The company maintains a diverse customer base, including residential users, multinational companies, government agencies and public-sector organisations. The company handles approximately 100 million calls each working day, and employs nearly 140,000 personnel.