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Explain the situation-target-plan

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Once you understand how you are framing a particular problem behavior, you can set about changing the behavior. Changing someone's difficult behavior involves bridging a gap between the current situation (also known as the undesirable situation) and what is preferred, or the target. To develop a realistic plan, you must not only identity the situation, you must identify, or frame it, within its larger context.

Implementing Your a Plan

Use this exercise to devise a plan for dealing with a difficult person. Be sure to consider the Situation-Target-Plan.

Step 1: Identify the situation. Remember to consider whether the situation has a history as well as what your limitations and the difficult person's limitations are.

Step 2: Set a target. Remember to make it (if at all possible) a "win/win" situation for both you and the difficult person.

Step 3: Devise a plan. Include precise steps for reaching the target.

Reference no: EM133047985

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