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Explain the role of credibility and how to build it

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Reference no: EM13723392

1) Describe the physiological and psychological differences between listening and hearing.

2) Explain ways to diffuse a customer's anger or frustration.

3) Explain the role of credibility and how to build it.

4) Explain how heroes and rites and rituals contribute to a company's culture.

Reference no: EM13723392

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