Reference no: EM133233819
Assignment:
Part 1:
1. Define the term quality.
2. What is total quality?
3. List and explain the key elements of total quality.
4. Explain the rationale for the total quality approach to doing business.
5. Why do some quality initiatives fail?
Part 2:
1. Explain the relationship between quality and competitiveness.
2. Explain how the cost of poor quality can affect competitiveness.
3. Describe the evolution of the rebuilding effort undertaken by Japan and Germany following World War II.
4. Explain the actions of U.S. manufacturers during the same period on which Japan and Germany were rebuilding following World War II.
5. How does a nation's ability to compete affect its quality of life?
6. Explain how education-related factors can inhibit competitiveness.
7. Compare investment and manufacturing productivity in the U.S with investment and manufacturing productivity in Japan.
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