Reference no: EM132957080

BSBPMG532 Manage project quality

Assessment Task 1

Task 1 - Knowledge Questionnaire

Question 1

Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.
Item
Total Quality Management
ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards
Quality Assurance
Quality Control
Six Sigma methodology and its relationship to quality assurance.
DMAIC cycle and its use in continuous improvement.
PDCA cycle and its use in continuous improvement.
Benchmarking as a quality management tool.
Brainstorming as a continuous improvement tool.
Cause and effect diagram.
5 Whys
Cost-benefit analysis when used for quality assurance.
Organisational Quality Management Policy
Check Sheet
Pareto Diagram
Statistical Sampling
User testing
Control Chart
Project Management Plan within the project plan.
The quality standards that would apply to an organisation that you are familiar with.

Question 2

Outline the roles and responsibilities of the following quality management personnel:
Quality management personnel
Project manager
Quality manager
Organisation's top management
Quality assurance manager
Quality control manager

Assessment Task 2

Task 2 - Determine quality requirements

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

• The Board of Directors (BoD) has allocated 3 million dollars to the project.
• Project duration: 1 year.
• You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

The project includes:

• Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)
Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities
• Rent the premise
• Obtain necessary permits
• Source architect and building company
• Source and buy furniture and equipment
• Liaise with the architect and building company

The project steering committee is composed of:

• Mr Eli Brown - Non-executive Director

• Mr Leonard Black - CFO
• Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

You will have to:

• Determine the project requirements
• Work in collaboration with pertinent stakeholders
• Scope the project
• Cost and resource the project
• Develop the project plan
• Execute the project
• Finalise the project

Each unit covered in your Diploma of Project Management will address a part of the project:

• Scope
• Time
• Quality
• Cost
• Human Resources
• Information system and communication
• Risk
• Project Integration
• Communicate with influence
• Facilitate continuous improvement in project work
• Develop project workplace policy and procedures for sustainability
• Lead and manage project team effectiveness

Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one.
Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to quality management.

Although you will lead and collaborate with the project team, your assessment's work must be individual, and it will be marked as such.

Please note that the performance evidence for this unit of competency requires you to demonstrate the ability to manage project quality on at least two occasions. This assessment has been designed to meet that requirement.

This task comprises of the following assessment methods:
• Product-based
• Direct observation of Role-Play
• Case Study
• Other (specify)

It has been designed to evaluate your ability to/competency in:

• Identify quality objectives and standards with input from relevant stakeholders
• Develop quality metrics for the project and any product output in a quality management plan
• Select quality management methods and tools for resolving quality issues
• Consult with project team and stakeholders on quality requirements

Your assessor will be looking for demonstrated evidence of your competency in the above.

You are required to address the following:
• Task 2.1 Determine quality requirements
o Determine project quality requirements in consultation with stakeholders
o Develop a project quality plan
• Task 2.2 Case Study
o Determine project quality requirements in consultation with stakeholders
o Develop a project quality plan

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

Complete the following activities:

Task 2.1 Determine quality requirements

This task requires you to:
• Determine quality requirements for the project
• Develop a quality management plan
• Distribute and discuss the project quality management plan with the project team and stakeholders

A. Determine quality objectives
Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor) in week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project, and you will have an opportunity to discuss the quality objectives and standards expected in the project.
Take notes during the meeting to inform the project quality management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan to ask relevant questions.
The trainer and assessor will validate your participation in the briefing session in the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to attend a briefing session.
Duration: 45 minutes
Summarise the notes taken during the briefing session in the space provided below.

B. Project quality management plan
Develop a project quality management plan (Template 1).
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.
Template 1 -Project Quality Management Plan

Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget. (40-80 words)

C. Communicate and discuss the project quality management plan

Schedule a time with the trainer and assessor in week 3 of class to present the project quality management plan to the project sponsor (played by the trainer and assessor) and a group of relevant stakeholders (members of the project team and the project steering committee played by a group of classmates) in a simulated work environment.
When presenting your work:
• Confirm quality objectives and standards
• Discuss and confirm quality metrics and requirements for each project deliverable
• Negotiate proposed roles and responsibilities for project quality management
• Confirm quality assurance and control processes and practices
• Demonstrate support for the quality management plan
• Use active listening and questioning to elicit views and opinion of others
• Document feedback and inputs from the group of stakeholders
• Adopt a collaborative approach

The trainer and assessor will evaluate your performance during the presentation and provide feedback on the marking sheet.

If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.

Task 2.2 Case Study

This task requires you to:
• Determine quality requirements for the project
• Develop a quality management plan
Consider the following scenario.
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop a quality management plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing team, and any other individual staff you believe should be included from the organisational chart.

Schedule a time with the trainer and assessor in week 3 to discuss the requirements of the project quality management plan with the marketing team (played by a group of classmates) in a simulated work environment:
• Identify the quality objectives and standards in consultation with the marketing team
• Consult with the marketing team on quality requirements
• Consider inputs from the project sponsor, played by the trainer and assessor in simulated work conditions
• Develop a project quality plan
The trainer and assessor will validate your active participation in the meeting with the marketing team and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.

1. Summarise the feedback and inputs received from the marketing team and the project sponsor in the space provided below.

2. Develop a project quality management plan (Template 1)
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.

Assessment Task 3

Task 3 - Implement quality processes and improvements

It has been designed to evaluate your ability to/competency in:

• Perform quality assurance audit of project processes for compliance with agreed plans
• Assess quality control of project and product output according to agreed quality specifications
• Identify causes of variance to quality metrics and undertake remedial action
• Maintain a quality management system for timely recording of quality audit data
• Review processes and implement agreed on changes continually throughout the project life cycle
• Review project outcomes against performance requirements
• Identify and document lessons learned and recommended improvements

You are required to address the following:
• Task 3.1 Implement project quality processes
o Conduct quality audits
o Apply quality management processes
o Determine quality shortfalls and identify remedial actions
o Report on quality issues and take initiatives to address them
o Develop and implement a record-keeping process
• Task 3.2 Identify and document lessons learned
o Identify and document project lessons learned
• Task 3.3 Case Study
o Conduct quality audits
o Apply quality management processes
o Determine quality shortfalls and identify remedial actions
o Report on quality issues and take initiatives to address them
o Identify and document project lessons learned

Task 3.1 Implement quality processes

This task builds on Task 2.1 and requires you to:
• Undertake quality assurance audits
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Maintain quality records

A. Quality audits
• Perform two quality audits in collaboration with the project team:
o A quality assurance audit of a project process (Template 1) for compliance with the agreed quality plans.
Review the following policies from the Policies and Procedures folder:
o Continuous Improvement Policy
o Quality Management Policy
against the quality management requirements for the project.
Identify areas for improvement in both approaches to align with project needs.
o A quality control audit (Template 2) of a project deliverable.
Consider this project deliverable:
Finding premises in Sydney CBD (800-1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities.
• Identify causes of variance to quality metrics and plan for remedial actions

B. Communication
Write an email (Template 3) to the Project Sponsor to:
• Communicate the findings of one of the audits
• Propose an action plan to address shortfalls in quality outcomes

Attach the Audit Report to the email.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

C. Change request
Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes identified in one of the two audits.

D. Monitoring and control
Assume that the following has happened when executing the project:

To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
1. For each scenario:
• Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
• Determine the impact of each scenario on project progress, focusing on project quality management
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed

2. Complete a Status Report (Template 5) for a scenario of choice (A, B or C).

E. Record Keeping
Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.
This must include:
• Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders' structure)
• Folders and files' name convention
• Version control
• Archiving procedures

F. Record Keeping Sample
Provide one sample evidence of how records are maintained against the process developed in Task 3.1E. For example: screenshot of folder with an audit file saved in it using naming convention.

Task 3.2 Lessons Learned

This task builds on Task 3.1 and requires you to:
• Identify and document lessons learned
Consider the work performed in Task 2.1 and Task 3.1.
Additionally, consider the following feedback received from project stakeholders:
• The changes to continuous improvement and quality management policies were effective.
• Overall, issues with project quality were timely addressed.
• More training on quality management is needed for project team members.
Review the project performance to determine the effectiveness of quality management.

Task 3.3 Case Study

This task builds on Task 2.2 and requires you to:
• Undertake a quality assurance audit
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Use quality management systems for record keeping
• Maintain quality records
• Identify and document lessons learned

B. Apply changes
Redesign the process you audited in Task 3.3 A according to the suggested changes/improvements.
C. Monitoring and control
Assume that the following has happened when executing the project:

To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
1. For each scenario:

• Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
• Determine the impact of each scenario on project progress, focusing on project quality management
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed

2. Complete a Status Report (Template 5) for a scenario of choice (A or B).
D. Lessons learned
Consider the work performed in Task 2.2 and Task 3.3
Additionally, consider the following feedback received from project stakeholders:
• The changes to the process were effective
• The marketing team lacked project management knowledge
• The Marketing Manager did not communicate issues timely
Review the project performance to determine the effectiveness of quality management.

Attachment:- Manage project quality.rar