Reference no: EM132570210

Problem 1: Explain the purpose of the Australian Consumer Law and how it protects consumers' rights (50 - 100 words).

Problem 2: Outline the consumer guarantees that apply for both products and services under the Australian Consumer Law (50 - 100 words).

Problem 3: Outline types of products covered by the consumer guarantee (50 - 100 words).

Problem 4: Outline services covered by the consumer guarantee (30 - 50 words).

Problem 5: Explain why it is unlawful for a retailer to display a sign to say that no refunds are provided (30 - 50 words).

Problem 6: Discuss whether consumers are legally entitled to a refund or replacement if they change their mind (150 - 200 words).

Problem 7: Discuss the statement below in relation to guidelines about consumer guarantees. Provide an example to illustrate your answer (100 - 150 words).

Some suppliers or manufacturers tell the consumer an extended warranty provides extra protection, which the consumer would not have unless they buy it.

Problem 8: Explain service standards and their importance (50 - 100 words).

Problem 9: Explain the importance of measuring service standards (50 - 100 words).

Problem 10: Explain public relations (30 - 50 words).

Problem 11: Explain how customer service impacts on public relations for a company (50 - 100 words).

Problem 12: Explain product promotion (50 - 100 words).

Problem 13: Outline four key ways of providing excellent customer service (100 - 150 words).

Problem 14: Explain at least two ways that you could overcome verbal communication barriers with customers (50 - 100 words).

Problem 15: Explain how you can overcome barriers to communication with customers with hearing impairments (50 - 100 words).

Problem 16: Discuss why an unhappy customer is not good for business (50 - 100 words).

Problem 17: Discuss the importance of understanding customer complaint behaviour (50 - 100 words).

Problem 18: Explain three key customer research methods (50 - 100 words).

Problem 19: Explain at least two benefits of an effective complaint handling system for businesses and consumers (50 - 100 words).

Problem 20: Explain the standard steps for dealing with a customer complaint (50 - 100 words).

Problem 21: Outline four key communication skills that should be utilised when dealing with customer complaints (50 - 100 words).

Problem 22: Explain the importance of recording and monitoring complaints (50 - 100 words).