Reference no: EM132430113

BSBMGT517 - Manage operational plan - Orange International College

Assessment Task 1:

QUESTION 1 Explain the purpose of an Operational Plan and the role of an Operational Plan in achieving the organisation's objectives.

QUESTION 2 Outline the information that is usually included in an Operational Plan.

QUESTION 3 Explain a typical process for developing an operational plan.

QUESTION 4 Explain the purpose of a budget.

QUESTION 5 Outline a typical budgeting process.

QUESTION 6 Explain the purpose of key performance indicators.

QUESTION 7 Discuss four approaches to developing key performance indicators.

QUESTION 8 Discuss the concept of a balanced scorecard as an alternative approach to measuring business performance through key performance indicators.

QUESTION 9 Explain the concept of benchmarking as a way of assessing business performance.

QUESTION 10 Provide a definition of a PCBU and outline their key responsibilities.

QUESTION 11 Outline the aim and scope of the Fair Work Act 2009.

Asessment - Develop operational plan project

TASK SUMMARY:
This task requires you to assume the role of Operations and Finance Manager for King Edward VII College and meet with the CEO to discuss and then develop an operational plan.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT
Access to textbooks and other learning materials
Access to a computer with Internet and software such as Microsoft Office
Operational Plan template (to be provided by the assessor)
King Edward VII College Strategic Plan (to be provided by the assessor)
Meeting space
Access to at least two other class members for role play.

INSTRUCTIONS:

PART A: CASE STUDY
King Edward VII College has been operating for five years. The College is based in Melbourne CBD and offers a range of courses in management, marketing, human resources and international business and currently has around 500 students enrolled across all of its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

The College currently employs 25 staff members that include the CEO, a Marketing Manager and Marketing Assistant, Human Resources Manager, Operations and Finance Manager, Administration Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and approximately 14 trainers.

Due to the success of the College, the College plans to establish two additional campuses, one in Brisbane and one in Sydney. The plan is for the Brisbane campus to commence operating in February 2019 and Sydney in April 2019. Ideally, campuses will be located close to the CBD and a maximum rental budget of $500,000 per annum in Sydney and $400,000 in Brisbane has been allocated.

With regard to staffing at each campus, it is anticipated that initially each campus will require a receptionist, student services officer and 4 trainers. The receptionist and student services officer positions will be permanent, full-time staff and the 4 trainers will be contract staff.

Existing staff at the Melbourne campus will complete all other staff functions until such time as student numbers increase substantially. It is anticipated that maximum student numbers at the new campuses will be up to 60 students per campus in the first 12 months of operations.
The College will also need to purchase a range of office equipment for the new campuses, as well as furniture for 100 students per campus.
The College has kept the expansion plans very quiet due to their competition hot on their heels. They are waiting for the Trademarks to come through so need to protect their intellectual property throughout the process.

Complete the following activities:
1. Develop draft Operational Plan
Review and analyse the scenario information and the Strategic Plan in order to identify all the actions that will need to be documented in your plan so that the College's objectives can be achieved.
Use the template provided to write your plan. As a minimum your Operational Plan must address:
• The strategies
• The timeframe
• Role Responsible
• Budget - this information may be purely fictional
• Resource requirements (including renting suitable commercial properties, staffing requirements, fit outs of the new campuses, equipment requirements and marketing collateral)
• SMART key performance indicators to measure performance
• Monitoring processes
• Risk management plan to deal with operational plan contingencies
• References - record the sources of information that you have used in your research.
Ensure that you plan is written clearly and concisely in a language suitable for a variety of staff across an organisation, is formatted in a professional manner, is grammatically correct and free from errors.

PART B: ROLE PLAY: MEET WITH THE CEO

1. Consult on draft Operational Plan.

Meet with the CEO (your assessor) to discuss your operational plan. The purpose of this meeting is to obtain feedback and approval to move forward to the implementation stage.

Discuss your plan with your assessor and record suggestions and feedback as you go. During the meeting you will need to demonstrate well developed verbal and non-verbal communication and interaction skills, including negotiation and leadership.

Include the agreed feedback and suggestions into your plan and submit a final copy to your assessor. Your assessor will confirm the approval to move forward in writing.

1. Present your Operational Plan to the team

You are required to present your plan to your team in a face-to-face meeting. Your assessor will arrange for you to work in a small group with at least two people playing the role of College staff. You will have approximately 10 minutes to discuss your plan and answer any questions that the team may have.

The purpose of this meeting is to explain the plan to your team, which may include allocating tasks to them as per the plan or providing an overall summary of the strategies.

During the meeting you will need to demonstrate well developed leadership, verbal and non-verbal communication and interaction skills.

Attachment:- Manage operational plan.rar