Reference no: EM132475414

BSBMGT517 Manage operational plan - Richmond School of Business

Assessment Part 1: Written Questions

Question 1. Explain the purpose of a Strategic Plan and an Operational Plan, and the role of an Operational Plan in achieving the organisation's objectives.

Question 2. Outline the information that is usually included in an Operational Plan.

Question 3. Explain a typical process for developing an Operational Plan.

Question 4. Explain the purpose of a budget.

Question 5. Explain a typical budgeting process.

Question 6. Explain the purpose of key performance indicators.

Question 7. Discuss four approaches to developing key performance indicators.

Question 8. Discuss the concept of a balanced scorecard as an alternative approach to measuring business performance through key performance indicators.

Question 9. Explain the concept of benchmarking as a way of assessing business performance.

Question 10. Provide a definition of a PCBU and outline their key responsibilities.

Question 11. Outline the aim and scope of the Fair Work Act 2009.

Assessment Part 2: Develop operational plan project

Part summary

This assessment Part requires you, in the role of the Operations Manager for King Edward VII College, to develop an Operational Plan for the College.

You will then need to consult with and gain approval from the CEO and management team for the Operational Plan.

Review the following information:
King Edward VII College has been operating for 5 years. The College is based in the Melbourne CBD and offers a range of courses in management, marketing, human resources and international business and currently has around has around 500 Learners enrolled across all of its courses. Courses are offered at all levels from Certificate II to Graduate Diploma. The College is very popular due to its competitive pricing structure, innovative teaching methods and state of the art facilities.

Complete the following activities:

Activity 1. Develop a draft Operational Plan

Review the scenario information and the Strategic Plan to identify all the actions that will need to be completed to achieve the College's objectives and be documented in an Operational Plan.

Use the Operational Plan Template to guide your work.
As a minimum, your Operational Plan must address:
• Renting of suitable commercial properties
• Staffing requirements
• Fitting out of the campus
• Equipment requirements
• Marketing requirements

Research and analyse each of the above resource requirements associated with the identification and establishment of the two new campuses. This must include:
• Sources of information for commercial properties
• Staffing requirements and recruitment options
• Fitting out requirements
• Equipment requirements
• Potential suppliers
• Marketing requirements.

Where you identify sources of information with regard to procuring resources, make sure that you make notes on these for inclusion in your Operational Plan.

Ensure that all of the resources are clearly documented in your Operational Plan, including information sources relating to resources specified.

You need to include timelines and key performance indicators for all required actions, including how often these will be measured in order to assess progress.

Activity 2. Develop a draft Risk Management Plan.
As set out in the company's organisational processes, you are also required to develop a risk management plan to ensure that plans are in place to address operational contingencies.

You must identify at least three potential risks associated with the College's establishment of the new campuses, as well as identify associated risk management strategies/contingencies.

Use the Risk Management Plan Template to guide your work.

Activity 3. Send an email to the senior Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and request a meeting to discuss and gain approval for the plans.

Activity 4. Consult on draft Plans.
In this part of the assessment requires you to meet with the senior management team and discuss the operational plan and risk management plan that you have developed. The team will be roleplayed by your assessor.

Go through each part of your operational plan, explaining the activities to be completed, resource requirements, timelines and key performance indicators.
Outline the organisation's policies procedures that directly relate to your operational plan

During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using effective non-verbal communication skills to encourage audience interest
• Responding to questions
• Asking questions to seek feedback
• Use of active listening techniques to confirm and clarify understanding.

Review also your risk management plan with the senior management team.
You will receive feedback from the team, which you must incorporate into your draft plans. Make notes on these suggested changes.

Activity 5. Update your operational plan and risk assessment plan.
Update both of your draft plans to incorporate the suggestions you received at the meeting.

Save these new documents as Revised Operational Plan and Revised Risk Assessment Plan.

Activity 6. Send an email to the senior Management Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should summarise what was discussed at the meeting, then introduce and summarise the contents of the attachments

Assessment Part 3: Manage acquisition of resources

Part summary
This assessment Part requires you to implement the operational plan by organising human resources and equipment requirements in accordance with organisational policy and procedures

Assessment Part 3 Instructions

Complete the following activities:

Activity 1. Implement strategies for recruiting staff

Review the King Edward VII College Recruitment and Selection Policy and Procedures and implement the actions to ensure the required staff are recruited.

This will include liaising with the human resources department as set out in the Recruitment and Selection Policy and Procedures to ensure that the required staff are recruited.
This must include:
• Requesting approval of the positions required for the expansion as per the scenario information for the staff required.
• Details of the required positions as per the Recruitment and Selection Policy and Procedures requirements.

Activity 2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should request approval for the positions, as set out in the Recruitment and Selection Policy and Procedures

Activity 3. Send an email to the Human Resources Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should request details of the new positions, as set out in the Recruitment and Selection Policy and Procedures

Develop and save the email text as a separate document before sending the email.

Activity 4. Implement strategies for purchasing equipment
Review the King Edward VII College Purchasing Policy and Procedures, which has just been developed due to the expansion of the College.

Also review the Equipment List. This shows what equipment needs to be purchased for each campus.

Activity 5. Send an email to the Administration Team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should ensure that the administration team procures the equipment required for the new campuses.

The email text (about 1 page) should, as a minimum, outline:
• The purpose of the purchasing policy and the need to ensure that all purchases are made accordingly. You should summarise the key messages of the policy as per the purchasing principles.
• The required information for purchase of equipment for new campuses as follows:
• Description of equipment requirement and number and type to be made as per existing campus, which will include reference to the attachment.
• Required timelines for the purchase of the equipment.
• Requirement to receive and approve quotes as per purchasing policy - you should ensure you clearly refer to the procedure required as relevant to the budget for the equipment.

Assessment Part 4: Operational planning monitoring and review project

Part summary
This assessment Part requires you to monitor and review the operational performance for King Edward VII College and provide a report to the CEO.

Carefully read the following information:

Assume that both new campuses are now in operation, and Performance Information is now available for review.
You have been asked to provide a report on the new campuses' performance to date.
The operational performance report should include a review of the costs associated with electricity, office supplies, and water, as a means of assessing the company's use of resources.

Complete the following activities:

Activity 1. Write an operational performance report.
Analyse the Performance Information relating to the new campuses, including:

Based on your analysis of the Performance Information, develop a short (approximately 1 page) report to the CEO that includes the following:
• A financial performance analysis that
o Calculates the net profit or loss for each campus
o Compares the performance of each campus
o Outlines financial performance based on the profit and loss figures
• Calculations of variances between actuals and budgeted expenses, noting that variances of up to and including 10% are acceptable, and do not need to be reported on.
• Suggests variances to the Operational Plan.

Use the Operational Performance Report Template to guide your work.

Activity 2. Send an email memo to all staff (your assessor).
Based on your review of the expenditure on energy usage as documented in the Operational Performance Report, develop and send a memo to all staff with regard to effective and economical use of resources.

The purpose of the memo is to coach staff in using resources wisely, so you should include at least 10 simple actions that all staff can follow to conserve energy.

Activity 3. Take a screen shot of your folder and files.
The final part of this assessment requires you to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this assessment should be correctly named and filed.
The screen shot should show all the folders and documents.

Activity 4. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Attachment:- Manage operational plan.rar