Explain the purpose of a critical incident policy

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Reference no: EM133417799

Questions:

Explain the purpose of a Critical Incident Policy.

List two examples of procedures that are related to managing a crisis incident in the workplace

Identify and list three resources that could be used to support debriefing following a crisis incident.

List four examples of conflict that would be covered by a dispute resolution policy.

List three features of an effective dispute resolution procedure.

Explain how the Privacy Act relates to managing stress and wellbeing.

Explain the purpose of a code of ethics in relation to managing stress and wellbeing and list four principles that may be covered in a code of practice.

Explain the following debriefing techniques:
Best practice interventions
Crisis intervention
Structured debriefing
Internal and external referral sources

List three indicators that a person is experiencing significant issues and ways that you could respond. Please list three (03) supporting documents under Community Services.

Indicatiors	Ways that you could resplendent	Three supporting document.
A
B
C

Explain how each of the following can impact a person.
Excessive stress
Burn out
Grief and loss
Violent or threatening behaviour

Explain how stress management can support people that are suffering from work related issues.

List four strategies that can be used to manage stress in the office and at work.

Identify one internal and one external support option that could be used to support staff after a critical incident.

Consider the following case study:

You work as a care assistant, supporting an aged care resident, they are continually making requests that you are their best friend and as a friend should provide them with food and drink that is prohibited in their health care plan.

Consider the following case study:

Explain how you would deal with the situation referring to the specific limitations of your work role, your responsibilities as a support worker and professional boundaries.

Reference no: EM133417799

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