Explain the purpose and use of a master service agreement

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Reference no: EM132380228

Discussion Questions -

1. Explain the purpose and use of a Master Service Agreement.

2. Explain the purpose of Service Level Agreements and describe the three types.

3. Explain how a Statement of Work is used within a Master Service Agreement.

4. Explain the difference between an End-User License Agreement and a Terms of Service Agreement.

5. Select three measures that interest you the most from the section on Service Level Agreements. Do some outside research on each one and write what you have found.

Textbook - Systems Acquisition, Integration and Implementation: For Engineers and IT Professionals (Second Edition) By: Harvey Hyman.

Chapter 14 - Service Agreements.

Reference no: EM132380228

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