Reference no: EM133163953

Faheem was extremely excited when he was recruited and hired as part of Tescos A-level scheme at his university. Faheem can be described as an ambitious graduate who sees himself ending up as a manager in record time. He finished top of his class as an accountant and joined Tesco at the beginning of 2021. He is appointed as part of a small team. He is responsible for evaluating and approving client's financial statements when applying for a store credit card. The well- established procedure and method to be used in this regard has been spelled out clearly and he is required to follow this strategy meticulously. Tariq, an experienced and dedicated account manager who is nearing retirement, approves the recommendation made by Faheem, integrates it with other required application information and then sends it through to Yusrah. She is a part-timer with young children. Yusrah is responsible for communicating the final decision to the client. Faheem, with his outstanding skills as an accountant, Tariq, knowing the business and credit requirements by heart and Yusrah, with her caring and exceptional customer service approach is supposed to make up a winning team. All three of them are reporting to Ammaarah.

Ammaarah was impressed with Faheems enthusiasm. He seemed eager to contribute to Tesco but also displayed and energetic interest in computer programming as a hobby of his. He was at that stage schooling himself to programme in Python. In addition, Ammaarah and Faheem agreed that he needs to sign off all financial statements received from the applications for a store credit card as soon as possible. This two-way relationship ensures that the employee is committed to the values of the company, that he or she works in partnership with others and helps improve the business for customers.

It is now a year later and Faheem seems progressively disillusioned. Despite his competitive salary and Tescos assurance that there will be no retrenchments as a result of Covid, Faheem appeared to be restless and insecure. He has been very slow in sending through his evaluated financial statements to Tariq. This has caused several applications to be withdrawn and Ammaarah received increasingly frequent complaints from customers that the process is taking too long. He once made some remarks to Tariq that his task is so boring, he can do it closed eyed, and that he can easily automate the whole process through a python programming code. Ammaarah heard that Faheem was continuously interacting online with the young IT-specialist team of the company, proposing some improvements that could be made to the processes and systems of Tesco. The team was impressed with his knowledge of python and coding but was very unsure of how to deal with his recommendations.

Ammarah now has a real problem in motivating Faheem and their relationship is taking strain. She has experienced him to be high-maintenance and needy throughout his first year. It felt like she had to hand-hold him. She ascribed it all to the uncertainty and consequences of covid. He rarely seemed satisfied by the verbal recognition given for his performance and frequently insisted feedback on how he is contributing to the success of Tesco. In addition to this, he frequently wanted to engage Ammaarah in a discussion of where his career is going. She thought it a little early in his employment at Tesco to discuss his future career prospects in the company, especially since he has not been performing up to standard in his current role.

With the above information, how does Alderfers ERG theory describe and explain the problems with Faheems motivation?