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1. Complete the prewriting for the negative message letter:
• Prewriting prepares you to write and helps you organize your ideas.• You may print the lesson and jot notes for yourself on the paper, or you may write notes on your own.• You do not have to submit prewriting for any points, but don't skip this important step!
2. Complete a draft of the negative message letter:
• Read the case, Exercise 11.20. Write a modified block letter. Refer to Figure 9.3 and 9.4 in Module 9 for more information. You will have three paragraphs:
o Paragraph 1: explain the problem or situation. Make this paragrph 5-7 lines in length.o Paragraph 2: give the bad news and present alternatives. Make this paragraph 5-7 lines in length.o Paragraph 3: give a sincere goodwill ending. This paragraphy only needs to be 2-3 lines in length.
Below is the sample format for the assignment and tips for completing the Negative News letter.
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