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Explain the premise of the duty of loyalty

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Reference no: EM132701785

A. Personal care and attitude are both important attributes that impact service for staff members. Explain the premise of the "duty of loyalty" that employees should adhere to.

B. Explain how to deal with these guest types:

Narcissist - we know the owners

Unacceptable - this is unacceptable

Space invader- I just have to go to the kitchen and see the chef.

C. Explain the contradictions behind the premise " the guest is always right". Give advice to the new manager you just hired regarding this statement.

Reference no: EM132701785

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