Explain the potential benefits of training

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Reference no: EM132326616

Factual Review Questions -

1. Define training, and explain how it differs from education.

2. Explain the total quality philosophy of training.

3. Name ten widely used instructional methods.

4. Describe the traditional attitude of corporate America toward training. How does this view compare with that of other industrialized countries?

5. List the five factors that magnify the need for training.

6. What is technology transfer? What effect can it have on an organization's competitiveness?

7. Explain the potential benefits of training.

8. If asked to assess a department's training needs, how would you go about it?

9. What is a training objective? Write a sample training objective in behavioral terms.

10. List and explain five strategies for maximizing training resources.

11. What does a manager need to know to be sure that training provided satisfied the training objectives? How can these things be determined?

12. Describe how to evaluate a training program before purchasing it.

13. List and explain the principles of learning.

14. Describe the four-step teaching method.

15. What are the minimum recommended contents of a lesson plan?

16. As an instructor, what can you do to help participants retain what they are learning?

17. List and explain the three components of a lecture.

18. Describe the following presentation methods:

Simulation
Programmed instruction
Conference

19. Summarize the status of literacy in the United States and the impact it has on the competitiveness of U.S. companies.

20. What can an industry do to deal with workforce illiteracy?

21. Describe what managers in a total quality setting should know about literacy training.

22. List and describe the study skills that employees should learn before beginning a training program.

23. Why does training sometimes fail?

24. What are the three major components in quality training recommended by Juran?

25. List ten widely taught ethics topics.

26. Explain the strategies for making e-learning programs work.

Critical Thinking Activity - A Training Problem

Amanda Carr is a quality management troubleshooter who has been brought in as a consultant by The Werner Corporation (TWC).

TWC is applying the principles of quality management in an attempt to continually improve every aspect of the company's performance-something it must do to compete globally.

TWC's top executive has done everything right as far as he can tell. The company has a good strategic plan, employees are involved and empowered, executive-level commitment is in place, and there is a unity of purpose from top to bottom in the organization. Employees and executives alike want the company's performance to improve, and they all want to do their part. Unfortunately, things are just not improving. Something is wrong, but TWC's management team has been unable to determine what it is. Hence, the contract with Amanda Carr.

Amanda thinks she has found the problem. TWC's managers and employees have plenty of want-to but very little know-how. Training is needed from top to bottom in the company. How should Amanda proceed? What types of training are needed? How should it be provided? What obstacles will have to be overcome? How can they be overcome?

Discussion Assignment - Corporate Training at Rockwell International

Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:

1. What is your opinion of Rockwell's commitment to hiring the hard-core unemployed and training them?

2. How do you think this commitment affects Rockwell's ability to compete?

Discussion Assignment - CEO Who Does Not Support Training

Discussion Questions - Discuss the following questions in class or outside of class with your fellow students:

1. What do you think about the CEO's attitude toward training? Why do you think he is right or wrong?

2. If you worked at this organization as the quality manager and the CEO asked you to explain why he should approve making a commitment to corporate training, what would you tell him?

Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.

Chapter 12 - Education and Training.

Attachment:- Assignment File.rar

Reference no: EM132326616

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