Reference no: EM132326513

Factual Review Questions -

1. Define the term ethics.

2. What is morality?

3. Explain how a certain behavior could be legal but not ethical.

4. What role does trust play in a total quality setting?

5. Describe how managers can build trust.

6. What role do values play in a total quality setting?

7. What role does integrity play in a total quality setting?

8. What role does responsibility play in a total quality setting?

9. Describe and differentiate among the following approaches to ethics: best-ratio approach, black-and-white approach, and full-potential approach.

10. What is the manager's role in ethics?

11. Explain the organization's role in promoting ethical behavior.

12. Why, in your own words, would an otherwise ethical person make an unethical decision?

13. Define the term corporate social responsibility.

Critical Thinking Activity - An Ethical Dilemma

Assume that John Parker is a friend and that he asks your advice about how to handle this situation. What will you recommend to him, and why? What model would you apply in dealing with this dilemma if you were in Parker's position? Why?

Discussion Assignment - An Ethical Dilemma

Discussion Question - Discuss the following question in class or outside of class with your fellow students:

1. If you found yourself facing a similar dilemma, what would you do? Why?

Textbook - Quality Management for Organizational Excellence Introduction to Total Quality, Eighth Edition by David L. Goetsch and Stanley B. Davis.

Chapter 4 - Quality Management, Ethics, and Corporate Social Responsibility.

Attachment:- Assignment File.rar