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Explain the organisational requirements

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Answer the activity in as much detail as possible, considering your organisational requirements.

  1. For the business that you work for, research the needs and expectations of your customers as well any industry standards. Develop a range of customer service policies and procedures based on your findings for a minimum of three different areas of the business.
  2. Implement the policies you have developed in consultation with staff, and monitor workplace practices over four service periods.
  3. Using the findings from monitoring workplace practices, evaluate the effectiveness of new policies you have introduced and identify any failings. 
  4. If you have established there are failings with current practices, look back to your policies and procedures, adjusting them as required. Communicate the amendments to staff in an appropriate manner.

Reference no: EM133136966

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