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Explain the negative review of businesses

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Conduct some research into policy development and into current industry trends in customer service and changes that may or has affected service delivery. Focus some of your research on how social media is at the forefront of keeping customers informed about new products and services, and how customers use social media to either provide a positive or negative review of businesses and how this can affect a business's reputation. You will use this research in the following two points.

Reference no: EM133200901

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