Explain the listening process

Assignment Help Business Management

Reference no: EM1332545

Cavalier management continues to receive complaints from some of the company's customers. These customers feel that the sales and service personnel have not been listening to their concerns and needs. Management has asked you to construct a memo, addressing the following:

Explain the listening process and its 4 phases.

What are some of the traits of good listeners?

What are the differences between open-ended and closed-ended questions? Provide examples of the types of information gathered from each type of question.

Reference no: EM1332545

Questions Cloud

Responsible for the blog-s content : Who is responsible for the blog's content, what is the nature of the content,and how frequently is the blog updated.

Acquisition decisions at kellogg : Kellogg Co. agreed to acquire Keebler Foods Co. for $3.86 billion, or $42 per share. What were Kellogg's objectives in the acquisition?

Human resources questions of employees benefits : What are some of the flexibilities your organization allows to assist employees with achieving a good balance between work and life responsibilities?

Examine the ajax model in relation to good software design : examine the AJAX model in relation to good software design, and the essence of the quoted question. Will AJAX further promote the development of Web based software, or is it just another fad.

Explain the listening process : Describe the listening process and its four phase

Describe the spot and month forward exchange rates : Describe the spot and 12-month forward exchange rates and determine any change in the ROS repatriated in 12 months based on exchange rates versus the current forecast.

Key elements of communication : What are key components and how do key components affect the process of communication and its overall effectiveness?

Summary on the task needs analysis : Prepare a 300 to 400 word summary using th Target Corp to conduct a needs analysis that identifies training objectives and define a measuring system that identifies those objectives?

How do i make a rate table : A dairy mngr says it takes 70lbs of make 10 lbs of cottage cheese... How do I make a rate table and a make a graph showing the relationship between lbs of milk and lbs of cottage cheese?

User Account

All Pages