Explain the influence of technology on the five elements

Assignment Help Operation Management

Reference no: EM133716531

Discussion Post: Project and Operations Management

Prior to beginning work on this discussion post,

1) Read Chapter 5 of the course textbook, Operations and Supply Chain Management.
2) Review the video, Amazon - What They Know About Us.

Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors' products.

Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).

Reference no: EM133716531

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