Reference no: EM133332986

Case Study: A workflow design is a diagram illustration of the actions and steps in a prescribed sequence. Workflow design is used to show the steps of a process. In this project, we will analyze a scenario, create, and analyze a workflow design.

Scenario A: patient calls using the patient call system to request medication for nausea. The unit clerk communicates this request verbally to the nurse. The nurse remembers that the physician ordered Ondansetron (Zofran) IV PRN for nausea. The nurse goes to the medication dispensing system and enters the correct patient name. The nurse searches and locates Ondansetron (Zofran) in the system directory. The correct drawer opens with all of the medications in the drawer available to view. The nurse takes the medication from bin #2 thinking this is Ondansetron (Zofran) as that has always been the location for that medication. In reality, an incorrect medication was taken from the dispensing system. While in the medication room, the nurse receives a phone call from the unit clerk that another patient is requesting assistance with their IV site. The nurse closes the drawer of the medication dispensing system and logs out of the system. The nurse takes the medication to the patient and administers the medication IV for what is presumed to be Ondansetron (Zofran). Due to the urgent need of another patient, the nurse chooses to complete the documentation at a later time.

Question 1:

1. Scenario Analysis- Based on the scenario presented, include the following content. (Note: Do not re-copy the scenario in your paper.)
2. Describe the errors that occurred in this scenario
3. How many people or departments contributed to the errors in this scenario? Explain
4. Were the issues attributed to system or human error? Why?
5. Explain the barriers to the human-technology interaction noted in the scenario
6. Explain the importance of the human-technology interaction

Question 2: Workflow Design Analysis- Based on your workflow design diagram, include the following content

• Describe the key areas of your workflow design diagram
• Describe the focus of your process- technology, clinical staff, patient, or a combination? Explain
• Identify and describe at least 2 barriers and/or challenges to making any workflow and system changes
• Discuss methods to address and overcome these barriers/challenges