Reference no: EM133170579

L/615/6717 Unit 3 Principles of Communication in Health and Social Care

Question 1
Identify the different reasons people communicate (you must identify at least six) The reason why people communicate, is to give and receive information, to share ideas, to give quality care, to maintain good work relationship with individual that you care for, colleagues and other professionals.

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 2
Explain how communication affects relationships in the work setting (expected 25-100 words) Relationships in the work place can be affected by communication in both

Positive and negative ways. Good relationship can help to build trust between the care workers and individuals, as well as families, by ensuring that everyone is aware Of their responsibilities, assisting in planning, and expressing one's feelings.

Poor communication can lead to misunderstanding between the caregiver and individual, as well as between individual and their family, and that can make work ineffective.

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 3
Explain the features of two-way communication (expected 25-100 words) Two-way communication refers communication between two people (the sender and the recipient)

The flow of information in both directions is the most important element of two-way communication. The process is know as a communication cycle because it goes in cycle.
Ideas occur- an individual comes up with something they want to communicate. There is always a reason for communication. It could be to communication information or
An idea, to express anew or desire, or to persuade someone to do something.
To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 4
Explain how people from different backgrounds may use and/ or interpret communication methods in different ways (expected 25-100 words) people come different background, this could result in individual interpreting communication approaches differently. Different uses and interpretations of communication and language
Might lead to misunderstandings, its important that you recognise them. This could cause tensions and distress, as well as aFailure and distress, meet communication demands
To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 5
Identify barriers to effective communication (you must identify at least six) Effective communication is prevented by different factors, Language: it is difficult for another person
To understand some one who does not speak the same common language, Accent, dialect, slang, jargon, and long words are all things to be aware of. Individuals with different
Accents and dialects can make words sound different. Culture, economic status (e.g, an individual who can not afford a meal in a day), and environmental hurdles are all
Examples of social barriers to communication

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 6
Explain ways to overcome barriers to communication (you must explain at least four) To over communication barriers, Language: learning each other's language,
Using an interpreter services, try to talk slowly and clearly if have an accent or dialect.

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 7
Explain strategies that can be used to clarify misunderstandings (you must explain at least four strategies) One have to play a critical role in resolving any misunderstandings. Allowing the individual time to reflect on what has been communicated may be necessary. Make it obvious right away that they are welcome to ask questions and that you or anther member of staff will be ready to talk about anything else

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 8
Explain ways to maintain confidentiality in day-to-day communications (you must explain at least three) You will receive some very personal or highly sensitive information about people as part of your job, knowing whether to do this and with whom can be challenging at time, so it is critical that you understand what confidentiality is and how it affects your practise. All information regarding service must be kept private

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 9
Explain the importance of meeting a service-users individual communication needs (you must explain at least four factors)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 10
Explain how to establish the communication and language needs, wishes and preferences of service-users (you must explain at least four methods)

To be completed by the assessor:
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Question 11
Explain how to access information and support about identifying and addressing specific communication needs (you must explain at least three methods)

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Question 12
Explain how own role and practice can impact on communication with a service-user who has specific communication needs (expected 25-100 words)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
Yes
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Question 13
Analyse reasons why a service-user may use a form of communication that is not based on a formal language system (expected 25-100 words)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 14
Explain the factors to consider when promoting effective communication (you must explain at least six factors)

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Question 15
Describe a range of non-verbal forms of communication (you must describe at least six)

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Does the learner's answer meet the requirements of the assessment criteria?
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Question 16
Explain a range of communication methods and styles to meet a service-users individual needs (expected 25-100 words)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 17
Explain how to maximise the effectiveness of communication by making adaptations to own verbal and non-verbal communication style (you must explain at least four methods)

To be completed by the assessor:
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Question 18
Explain how to monitor the effectiveness of chosen communication methods (you must explain at least two methods)

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Question 19
Explain why meeting communication needs can be thought of as a ‘dynamic process' (expected 25-100 words)

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Question 20
Identify specialist services relating to communication technology and aids (you must identify at least six)

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Question 21
Explain a range of communication methods and aids to support communication (expected 25-100 words)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 22
Describe types of support that a service-user may need in order to use communication technology and aids (you must describe at least (you must describe at least four types)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 23
Explain the importance of ensuring that communication equipment is correctly set up and working properly (expected 25-100 words)

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Does the learner's answer meet the requirements of the assessment criteria?
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Question 24
Explain when and to whom referrals for maintenance or repair of assistive technology would be made
When referrals for maintenance would be made
To whom referrals for maintenance would be made

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 25
Explain how assistive technology can have a positive impact on the wellbeing and quality of life of service-users (expected 25-100 words)

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Question 26
Describe the importance of providing a service-user with opportunities for communication (you must describe at least three factors)

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Question 27
Explain how to support a service-user to develop communication methods to facilitate interaction with others (you must explain at least four methods)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 28
Explain how to support others to understand and interpret a service-user's chosen method of communication (you must explain at least three methods)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Question 29
Explain how to support others to be understood by a service-user (you must explain at least three methods)

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Question 30
Explain the importance of documenting information regarding a service-users communication (you must explain at least three factors)

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Question 31
Explain how to evaluate the effectiveness of agreed methods of communication and support (you must explain at least three methods)

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Does the learner's answer meet the requirements of the assessment criteria?
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Question 32
Explain the importance of reflecting upon own practice with regards to means of communication (you must explain at least two factors)

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Does the learner's answer meet the requirements of the assessment criteria?
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Question 33
Explain how to support the continued development of a service-user's communication skills (you must explain at least four methods)

To be completed by the assessor:
Does the learner's answer meet the requirements of the assessment criteria?
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Attachment:- Communication in Health and Social Care.rar