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1.Explain the importance of demonstrating the communication skills needed for effective use of the telephone. 2.Discuss how preparedness when placing a call demonstrates an office professional's organizational skills. 3.What should you consider when answering your manager's phone? 4.Describe how to handle a transferred call when the caller has been transferred several times. 5.Which two questions are you attempting to answer when screening calls? 6.What guidelines should you consider when using a speakerphone? 7.Distinguish between primary and secondary emotion when handling an angry caller. 8.What are three advantages and three disadvantages of using voice mail? 9.Identify fundamental practices that should be considered to improve voice mail interactions. 10.What should you consider if you are having difficulty in making an international call? After watching the video on Telephone Etiquette please answer the following questions: 1.What are the phone etiquette points they provide? 2.What is the best way to handle an upset customer? Explain your answer thoroughly. 3.How should you handle personal calls at work? Please respond to the following questions. Mark your answers clearly. 1.Briefly explain any three specific situations where listening will be an important part of your life. 2.Describe the steps in the listening process. 3.How is listening defined in your text? 4.Explain four listening principles that are discussed in your text. 5.List three tangible benefits of effective listening in the workplace. 6.Discuss several ways listening differs from hearing. 7.Identify the note-taking style described in the text that you find most-effective to increase your understanding. Explain why this style works for you. 8.Describe when you would use each of the response styles and how you would know whether or not each was effective.
Organization can potentially obtain very large payoffs from their investments in information technology if they
the book the bhagavad gita oxford world classics trans. w. j. johnson oxford university press 2009.isbn-13
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you must have 6 references you must use apa formatbe sure to address case flow management.middot address the following
John buys a new car every year. Sometimes he buys the same model, sometimes he changes brands, sometimes he changes size, but he always buys new. He reads car magazines, attends antique and car shows. Automotive marketers refer to John as _________ r..
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Which of the following is a function of modern-day psychologists?
Like other federal agencies, the Securities and Exchange Commission may obtain information concerning activities and organizations that it oversees by compelling disclosure through
Why do they choose to be terrorists? What is its organizational overview?
Explain how Texas is a One Party State. Describe the roles of the Democratic and Republican parties within the Texas one party state system since the enactment of the current Texas Constitution.Describe how being a one party state affects elections i..
In the United States, the U.S. government has six major economic functions. Which of the following is NOT one of the ways they provide public goods and services? In which of these economies does change occur slowly, if at all, because families make t..
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