Reference no: EM133268913

For each of the following messages,

Question 1. Describe strengths and weaknesses.

Question 2. Revise the document so that the message is conveyed with a positive tone.

MessagesRefusal Sentences

1. You cannot receive full tuition reimbursement for the Fraud Examination class you just completed since you earned a C and not an A.
2. Employees are forbidden from downloading copyright music from company computers.
3. I am sorry, but we cannot be responsible for the repairs on your car; the damage obviously occurred at the dealership, not at our factory.
4. Because your portable GPS system did not malfunction until three months after the warranty expired, we cannot honor your claim.
5. We received many applications for this position but decided to hire an internal candidate.
6. Company policy does not permit approval of the proposed transaction. Therefore, your request is denied.

Denying an Employee's Request

GPS Out of the Question

We can't afford to install an in-dash global positioning system (GPS) in our current fleet of company vehicles.

I would really like to afford you the luxury of having GPS navigate your trips. Unfortunately, the cost of installing GPS in our current trucks is excessive at over $500 per truck, and then there is the monthly service fee. Management would never agree to spend that much money at this time.

I'll do what I can to convince management to include GPS in the specifications of future company vehicles.

Denying a Claim

I am sorry you were dissatisfied with the sports celebrity we subbed for your dedication ceremony. Although you obviously feel your claim has merit, refusing to pay us is just not going to work for us. Michelle Aker's injury and hospitalization was out of our control-just not our fault We felt sure your would be overjoyed we came through with someone at the last minute. Our contract states specifically that we would provide you a substitute; we did our part and we expect you to do the part and pay us for our services.

We appreciate your business and hope that you will consider us the next time you need a sports celebrity for a function.

Constructive Criticism

Revise this email to the training director of the Advanced Technology Center.

The quality of the instruction provided by your computer training center did not live up to its billing. You promised a maximum class size of twenty students with three instructors, one to lead the class and two circulating to assist participants with individual problems. For much of the class time, the two instructors sat at available computers checking their email and oblivious to how the students were doing.

To their credit, when specifically asked a question, the instructors did respond quickly and provided good support. Due to instructor inattentiveness, however, we do not feel that the seven employees we enrolled received the level of training you promised. I doubt we will be sending any employees to your center for training in the future.