Explain the framework of voice systems and management style

Reference no: EM133335042

Question: Explain the framework of voice systems and management style below (Boxall & Purcell, 2022) and explain what style (or variation on a style) you would recommend for this company going forward. You should assume that the labour market will remain buoyant and that poor service performance will hurt the company's reputation. Support your answer with relevant theory and highlight with evidence from the case

Reference no: EM133335042

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