Explain the four service gaps identified by the gaps model

Assignment Help Operation Management

Reference no: EM131636942

Explain the four service gaps identified by the Gaps Model.

The Knowledge Gap: Understanding Customer Expectations.

The Standards Gap: Setting Service Standards

The Delivery Gap: Delivering Service Quality

The Communications Gap: Communicating the Service Promise

Reference no: EM131636942

Questions Cloud

What was the population of the culture two hours later : The rate of change at any time t, (in hours) of the number of bacteria in a culture, equals twice the number of bacteria in the culture at that instant.

Why is the quartz shower not selling : Why is the Quartz shower not selling? What should Rawlinson do to generate sales momentum for the Quartz product?

Geo-conquesting is relatively new idea in mobile advertising : Geo-conquesting is a relatively new idea in mobile advertising that uses location-based mobile advertising

Identify lines that you especially enjoy or find interesting : Identify one or two lines that you especially enjoy or find interesting, and compare this poetry to some aspect of modern life.

Explain the four service gaps identified by the gaps model : Explain the four service gaps identified by the Gaps Model.

How will alignment of corporate strategy-brand development : How will the alignment of corporate strategy, brand development, and decision-making processes to the business ethics and regulatory issues.

Define the value of the investment : The rate of increase of money at a bank is proportional to the amount invested. If the proportionality constant is 6.3% per year, and $3400.

Identify where trademark is registered : Identify where a trademark is registered, what one should do when requesting registration,

Define how implementing to help reduce costs : What are some solutions you may consider implementing to help reduce costs

User Account

All Pages