Reference no: EM131086526 , Length: 1000 words
1. Choose one product and one service which an organisation in the service industry might offer to customers. Describe how you would accurately explain the features and benefits of the products/ services you chose.
2. What is the name of the Australian federal agency that governs competion and consumer protection laws? What is the name and year of your state or territory competition and consumer legislation?
3. Provide five examples of how you could anticipate customer preferences, needs and expectations throughout a service experience. Your answer should include reference to customers with socially and culturally diverse needs.
4. Using examples explain the difference between upselling and cross-selling. How can each selling technique be used to provide additional products and services to customers?
5. Why is an awareness of different social and cultural backgrounds important during the sales process?
6. Choose five products and services and list some other products or services that you could offer to customers as extras or add-ons.
7. How can staff check the actioning of special requests before customer delivery and who is responsible for this?
8. You work within the tourism, travel, and hospitality industries. List five situations in which it would be appropriate to share information with others to ensure efficient service and timely and smooth workflow.
9. Describe three situations in which you have been required to share information with others. What methods/ mediums did you use? How do you know that the recipient understood the information you shared?
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Pros and cons of earned value management
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Demonstrate an analysis of a topic relevant to the course
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Problem regarding the promotional strategies
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Hold a management position
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Explain the features and benefits of the products
: Choose one product and one service which an organisation in the service industry might offer to customers. Describe how you would accurately explain the features and benefits of the products/ services you chose
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Construct a stakeholder map for an organisation
: Using one of these frameworks outlined in either the text or readings, construct a stakeholder map for an organisation with which you are familiar
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Which is more important strategy formulation
: E- Learning Activity 1- Which is more important, strategy formulation or strategy implementation? Do they depend on each other? Is it possible for strategy implementation to occur first
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Analyzing the role that health care leaders should have
: Write a 1,400- to 1,750-word paper analyzing the role that health care leaders should have in dealing with the threechallenges at the local and national levels
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Identify the potential sources of finance
: HND Diploma in Business - MANAGING FINANCIAL RESOURCES AND DECISIONS Understand the sources of finance available to a business and understand the implications of finance as a resource within a business
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