Explain the efficiency and effectiveness of public services

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Reference no: EM132114

QUESTION 1

What do you understand by good governance? Explain why the public sector has to abide by the principles of good governance and the benefits that can be derived by adopting these principles

QUESTION 2

(a) Explain three major reasons why it became necessary from the 1980's onwards for government to undertake a reform of our Civil Service

(b) Analyse critically the results of any two of these reforms Initiatives and explain how they have benefitted the citizens

QUESTION 3

The application of ICT has been determinant in bringing about major changes in the delivery of public services. Discuss with concrete examples how ICT has brought tangible benefits to the users of public services

QUESTION 4

Max Weber described public administration as bureaucratic and said that it was characterized by many shortcomings. Elaborate on any three of these weaknesses and explain how they affected the efficiency and effectiveness of public services

Reference no: EM132114

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