Explain the effective listening and speaking skills

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Below are two school-based scenarios. Locate the related school policy/procedure and, for each scenario, respond in reference to this policy. If the school does not have a specific policy or procedure in place discuss with a teacher or administration staff how these scenarios would be handled.

Scenario 1

Mrs Todd's daughter has missed the afternoon bus for the third time this week. Mrs Todd has come into the office to complain and is being very loud and rude. You are the only staff member in the office. Explain what you would say to her, remembering your effective listening and speaking skills.

Scenario 2

One of the students has arrived at school and has unpacked his lunch box and drink bottle to place with the others and has also produced medication from his bag. Without making a fuss you recognise the seriousness of this situation and thank the student for the medication and assist them in putting their bag away to go out and join the other students for play.

Reference no: EM133223435

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