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Explain the difference between satisfaction and loyalty

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Reference no: EM132892594

1. What role has the internet played in improving service quality? What barriers to service quality might it have?

2. Explain the difference between satisfaction and loyalty. Why is loyalty more important?

3. What is customer engagement? How does it differ form satisfaction?

4. Explain the difference between consumers internal customer and external customer?

5. Discuss the two classification of quality dimensions for goods and services contrast similarities and differences the two classification.

6. What is Kano Model and what are it's implications for quality management?

7. Describe the impact of the Taylor System on quality, productivity, and workforce management. How do TQ principles differ from the Taylor System?

8. Define workforce management. Explain it's role from a strategic perspective.

9. Explain the concept of workforce engagement. What advantages does it provide to an organization?

10. Discuss the difference between work design and job design. Give example each.

11. What is team? Define the major types of teams found in organization today.

Reference no: EM132892594

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