Explain the delay to her patient in the lobby

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Reference no: EM133291031

Assignment:

Role-play the following situations. What is the appropriate response to the situation given?

1. A patient's wife calls to request an appointment for her husband. They live out of town, and she would like the appointment for tomorrow because they have planned a trip to town. The patient's wife states that her husband is complaining of upper arm pain and a feeling of indigestion that is rather uncomfortable. What do you say?

2. Dr. Walden has been called to the hospital to attend a delivery of one of her patients. She will be gone approximately 1 hour. No other providers are able to handle any of her appointments during the time she is gone. Explain the delay to her patient in the lobby and offer alternatives to the patient.

3. A patient comes in at the wrong time for an appointment. The patient's appointment is a 15-minute appointment, but it is scheduled for tomorrow. What do you do?

4. Call your instructor or another student in the class, and practice giving a telephone reminder for an appointment scheduled with Dr. Walden at 9:30 AM tomorrow.

Reference no: EM133291031

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