Explain the customer and business liaison processes

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Reference no: EM132328292

ASSESSMENT PART 1 -

Nelson Supplies Pvt. Ltd. Is an Australian import and export company. They are looking to purchase a cloud based solution for document management and storage. Their consultant has suggested that they should move to Microsoft Office 365.

They anticipate to have 35 users who will be using the new solution. All users have been using the Microsoft Office 2010 application. They all are well hands on in Microsoft Word and Excel, some also uses the Microsoft PowerPoint application. They do not have any other usage requirement. They however use PDF type of documents, specially as they pass documents to third parties. They convert their word and excel files to .pdf using Adobe Acrobat professional suite. They currently have 15 licenses of Adobe Acrobat Professional.

They anticipate that each user will require to have a personal 2 GB space of storage. They also use shared drives (using the network map option of Windows operating system). There is one drive for each department, as:

1. Sales

2. Marketing

3. Accounting

4. Operations

5. Warehouse

6. Clearing and Forwarding

7. Management

These shared drives have never been tuned and each is grown around 400 GB. The plan is to use Microsoft OneDrive as the storage repository with proper security that includes the implementation of CIA (Confidentiality, Integrity, Availability) principles.

You are required to develop a business solution for Nelson Supplies.

1. Please perform a business requirement analysis, and produce a requirement specification document.

a. Define and document what internal hardware and software will be required.

b. Define and document what external technical resources will be required.

c. Specify the hardware, software, network and bandwidth requirements to support the solution.

d. Produce complete technical requirements with specific list.

e. Define what would be security requirements of this solution based on CIA principles.

2. From a change management perspective, and an implementation plan perspective,

a. please provide your analysis on how the technical solution will impact the Nelson's environment?

b. What changes do you foresee in business processes and technical infrastructure administration?

c. Document impact of the changes you understand will occur, you are to submit this document to your trainer as a major stakeholder and obtain his approval.

3. How this solution will function? Please evaluate the functionality of business solution and provide:

a. Functional diagrams

b. Business process design diagrams

c. Technical network diagrams

4. What would be the training requirements for the end users for successful implementation of this solution?

5. Perform a cost analysis of implementation of the solution

6. From a project management perspective, what shall be the schedule of implementation and what resources you will need to implement the solution?

7. What are the performance standards and industry benchmarks of Microsoft Office 365?

8. Now you have completed the business solution requirements development, you are required to create the sign off of the solution.

a. Validate your solution against industry best practices for Microsoft Office 365

b. Create a sample test environment on your office 365, and provide the results of your tests to your trainers as the authoritative person to sign off.

c. Obtain the sign off from the trainer.

ASSESSMENT PART 2 -

1. How would you describe business process design? What can be the strategies and methodologies for business process design?

2. Evaluate copyright and intellectual property recommended practise related to information and communications technology (ICT) systems development. What would be your recommendations on copyright and IP protection for business solution design in your company?

3. Explain the customer and business liaison processes that will be helpful in development of technical requirements for business solutions?

4. Technology implementation can change the business processes and outcomes. Provide your comments and evaluation if this statement is true or false.

5. What can be potential business solutions for voice over IP for a small business? List and describe them.

6. Explain how corporate strategies may influence business solutions?

Reference no: EM132328292

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