Explain the concept of value stream

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Reference no: EM132349219

Answer the following questions. Post your answers to the module discussion forum.

Part - 1

How does ISO/IEC 20000 certification provide value to organisations?

Compare ITIL with ISO/IEC 20000.

Part - 2

Explain the concept of IT value chain, and its significance for ITSM.

What are the benefits of the IT4IT framework?

What is the main difference between IT4IT and other ITSM frameworks?

Explain the concept of value stream, and briefly describe the four value streams in the IT4IT framework. Provide examples of activities in each of the four value streams.

Reference no: EM132349219

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