Explain the concept of personalized self-serve solutions

Reference no: EM13460017

1.Sometimes we walk into a store and we feel like we're the most important person in the world. Other times, we enter a business, and we might as well be invisible. What are some examples of companies that succeed and companies that fail in engaging their customers? What are your recommendations for improvement for places you do business?

2.Explain the concept of personalized self-serve solutions and the role of Web content as it relates to a customer's individual needs.

Reference no: EM13460017

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