Explain the concept of customer care management

Reference no: EM132341079

Customer Care Management

Brief Course Description:

This course is designed to address issues of quality customer service at workplace. The course focuses on imparting knowledge, skills and attitudes required for learners to work effectively in information or other organization.

Course Objectives:

To enable learners acquire knowledge and techniques of customer care management.

Learning Outcomes:

By the end of this course, learners should be able to:

1. Explain the concept of customer care management

2. Understand the value of customer care

3. Identify the techniques for effective customer care

Intellectual, practical and transferable skills:

• Knowledge of the concept customer care management

• Knowledge of the value of customer care

• Knowledge and skills of the techniques for effective customer care

Reference no: EM132341079

Questions Cloud

Some pros and cons of ensemble methods : Include in your discussion how an ensemble can affect classification performance, along with some pros and cons of ensemble methods.

Explain the concepts of information storage and retrieval : Introduction to Information Storage and Retrieval-Level-Semester 3, Year 2-National Council for Higher Education- BACHELOR OF LIBRARY AND INFORMATION SCIENCE.

How the media distort reality : TV and movie apologists are forever telling us that we have no business criticizing them because they are only holding a mirror up to reality.

What is the best course of action relating to the us energy : What is the best course of action relating to the US energy policy when it comes to oil production, environmental concerns, and alternative energy sources?

Explain the concept of customer care management : Customer Care Management-Level-Semester 3, Year 2-National Council for Higher Education- BACHELOR OF LIBRARY AND INFORMATION SCIENCE.

Impacts of various activities on the environment : Why do Americans need to be aware of existing environmental conditions and the impacts of various activities on the environment?

Evaluate the quality of indexes and abstracts : Documentation Work and Services-Level-Semester 3, Year 2-National Council for Higher Education- BACHELOR OF LIBRARY AND INFORMATION SCIENCE.

Society of emerging information : What is the potential future impact on society of emerging information systems that are currently under research and development.

What is happiness : How happiness and well-being are defined varies around the globe. you will explore the influences of happiness and how they vary according to culture.

User Account

All Pages