Reference no: EM133073039
Question - Pari group of Hospitals a hospital that provides healthcare services to the general public. The hospital provides services related to paediatrics, gynecology, cancer and other general ailments. It has state-of-the-art facilities for the patients and well-equipped diagnostic laboratories and operation theatres.
The hospital is funded by grants that are allocated by the central government every year, which cover all the operating expenses of the hospital. There are special allocations provided for purchase of new equipment and creation of any new facilities. It employs a total staff of 280, comprising professional doctors and nurses.
The hospital was founded about sixty years ago and has been, since then, operating successfully. However, the central grants committee of the central government has recently raised concerns over the increasing amount of grants being allocated to this hospital. They feel that the hospital could do with lesser grants. They also suspect that there is a lot of wastage of money that can be avoided through proper performance evaluation.
The management of the hospital has taken the comments of the committee very seriously and has taken up the matter to assess their existing performance management system. Currently, the performance of the hospital is measured using both financial and non-financial performance measures. The Chief Executive Officer (CEO) of the hospital recently attended a training programme, where he learned about the tool of bench marking. He would like to know if it can be used effectively for the hospital to enhance the performance and reduce wastage.
Required -
(a) Explain the concept of benchmarking and its usefulness for a public sector organisation like this hospital.
(b) Discuss how bench marking can be implemented in the hospital to achieve the objective of performance improvement. Also, briefly enumerate the performance parameters that can be bench marked.
(c) Explain the weakness of assessing performance through bench marking.
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