Explain techniques of active listening and building rapport

Reference no: EM133693040

Question

You are an aged care worker working at an organisation, 'Honey Homes Care', that provides aged care services to clients at their own home. You work with a new client, Clarissa, an 82-year-old woman who has been recovering from a fall. Clarissa is still mostly independent, receiving help from you a few days a week with shopping and other tasks outside of her home. It is important to use person-centred communication to establish and maintain a strong working relationship with Clarissa to ensure she trusts you and your ability to understand her care needs. Explain the techniques of 'active listening' and 'building rapport' and how they are performed.

Reference no: EM133693040

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