Explain resources and capabilities in terms of itil assets

Assignment Help Computer Engineering

Reference no: EM133360836

Assignment:

Lab 2- iTop Overview This lab requires you to work with the iTop demo.

Tasks 1. Login to your iTop demo as an Admin

2. In the Helpdesk, you have to find how many requests are Open and how many requests are assigned to you. (Please take a screenshot)

3. You will create new user service request with demo organization and high urgency. (In descriptions, please write down your name and student no.) (Take a screenshot)

4. You will Assigned this new service requests to your self. (Take a screenshot)

Reflection:

• Explain Resources and Capabilities in terms of ITIL Assets in your own words.

• How many types of Helpdesk request are there, please give brief explanation of each of them.

• What is the difference between Incident and Service request in Helpdesk? Please explain.

Reference no: EM133360836

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