Reference no: EM133079046

Rewrite these statements in a proactive and positive manner.

1. You'll have to come back tomorrow when the manager is here.

2. You can't return any goods without a receipt. It's company policy!

3. I'm sorry, but you will have to wait another twenty minutes!

4. You must have neglected to follow up on our request.

5. You'll have to stand in line just like everyone else.

6. Give us a call and see if we can't set up an appointment for you.

7. Unfortunately, we can't accept your explanation.

8. We never set up our schedule that far in advance.

9. You failed to call us far enough in advance for that arrangement to be made.

10. The least you could have done was to provide us with complete information.

11. You must not have understood me correctly; I was very clear in what I said!

12. I'll check with the manager, but I don't think he/she will approve something like this!

13. If I were you, I would forget about all this. You're wasting your time over something so small.

14. The smart thing for you to do would have been to return this product immediately.

15. If vou had looked closer, you would have noticed that you bought these six months ago, not two weeks ago!

16. If you were smart, you would have noticed that you did not buy this product here. We don't handle this brand!