Explain potential for real-time online communications

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Explain Potential for real-time online communications

E-commerce is conducted, today, through a medium that is primarily asynchronous. As much greater bandwidth (offering faster transmit/receive speeds) becomes available for the average home customer, however, the potential for synchronous online communications will expand accordingly. How do you believe this potential for real-time online communications will affect customer service expectations?

Reference no: EM1332874

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