Explain performance in a working environment

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1) What factors can influence performance in a working environment? Why would these situations influence performance and how can they be best managed?

2) What are 2 suggestions for systems that an organisation can put into place to monitor and review the performance of its staff. What are 2 suggestions for systems to assist with planning and improvements?

3) Name 2 internal and 2 external clients/customers. Describe them.

4) What does Customer Service mean to you?

5) Develop a questionnaire or survey containing at least 3 questions that you can put together for both internal and external customers to check for satisfaction in customer service.

6) Develop a system to communicate the findings to the relevant staff - are you going to communicate this via newsletter, regular meetings, company meetings or client visits? Detail the plan of action below.

Reference no: EM132789237

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