Reference no: EM132937283

1: In its simplest sense, organizational culture

A. Determines the best customers to be selected for the company.

B. Determines what computer systems are to be employed,

C. Represents the core beliefs and values of managers and employees.

D. Represents the basis on which physical structures are changed.

2: Industries that thrive on competitiveness, such as financial trading, often have a(n) ________ climate.

A. Instrumental

B. Law and code

C. Rules

D. Independence

3: Slowly but surely, Kevin has adjusted to his new work group's values and norms. Kevin is at which stage of the socialization process?

A. Prearrival

B. Metamorphosis

C. Encounter

D. Osmosis

4: The process that adapts employees to the organization's culture is called

A. Orientation

B. Socialization

C. Formalization

D. Confirmation

5: Reflecting on Lewin's Three-Step Change Model, change efforts to overcome the pressures of both individual resistance and group conformity are called:

A. Planned Change

B. Unfreezing

C. Refreezing

D. Moving

7: Within the action research process, which step follows looking at the patterns to discover problems based on information collected at an organization?

A. Action

B. Diagnosis

C. Evaluation

D. Analysis

8: The emergence of global competitors is an example of which type of a force for change?

A. Nature of the workforce

B. Social trends

C. Economic shocks

D. competition

9: Kotter's eight-step plan for implementing change is an expansion on which change model?

A. Appreciative inquiry

B. Lewin's three-step model

C. Action research

D. Maslow's hierarchy of needs