Reference no: EM133106197

Question 1: All businesses have an organisational structure chart or diagram. List four ways this chart helps you in your work role.

Question 2: Look at the definitions for policies, standards and procedures. Give three examples of policies, standards and procedures that you must abide by in your work role.

Question 3: List four ways you can promote cooperation and good relationships with your work group when undertaking activities in the workplace.

Question 4: What are five general responsibilities or duties most employees need to be aware of and undertake while at work (these are not duties specific to your job role).

Question 5: Choose one of your answers from Q4. Explain how or why this responsibility or duty impacts everyone in the team.

Question 6: Name five ethical principles you might be responsible for upholding in your workplace.

Question 7: Explain this statement. Knowing the 'chain of command' and other team members' roles and responsibilities helps you work more effectively with others.

Question 8: Identify and describe the five-step procedure for appropriately dealing with difficulties in the workplace.

Step 1

Step 2

Step 3

Step 4

Step 5

Question 9: Read the customer complaint. Using step 2 of the conflict-resolution procedures, write your response to this customer.

Customer: 'I purchased this food processor last week here at the store. The chopping blade doesn't fit and I can't close the lid. I want a refund or replacement please.'

Question 10: Using step 3 of the conflict-resolution procedure brainstorm a solution to help resolve this quickly and efficiently. Write a response to the customer.