Reference no: EM132919432
During the past few weeks, "StayHealthy" hospital have noticed that their waiting rooms are overcrowded, and many nurses are struggling to meet their patient allocation times for a variety of reasons (which should not be the case during the COVID pandemic). Also, the whole process of admitting patients was confusing and inefficient, where many patients that needed emergency hospitalization were left waiting for hours in a queue in the waiting room.
In order to help hospital to get through the pandemic, the hospital came up with a way of reorganizing the patient's hospital admission process. In consultation with the nurses and physicians, the new patient admission process is as follows:
"The process begins when a patient enters the emergency room. The first thing for a nurse to do is to check if the patient has a fever (>37C). If this number is lower, then the nurse could simply refer the patient to see a General Practitioner outside of the hospital. The process would then end with the nurse issuing a referral to the patient. Otherwise, the nurse will start filling out a new patient report, attach lab forms to the report, and send all of these as a batch to a physician.
When it is the patient's turn to see the physician, the physician will carry out his/her diagnosis, fill out the report and decide how to proceed with treating the patient.
If the physician decides that hospital admission is required, the physician will issue the hospital admission forms to the patient and send the patient to the admissions office. The office will then endorse the acceptance form and scan the paperwork for storage in their in-house database. If hospital admission is not required, the physician provides the patient with a prescription and a medical note before sending the patient home.
Please model the new patient admission process using BPMN in the swim lane layout. Make sure that you account for all the activities, decisions, and data/document flows mentioned in the narrative. Do not make your own assumptions.
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