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Explain motivation for using self-service delivery

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Reference no: EM132922786

1. Identify three situations in which you use self-service delivery. For each situation, explain your motivation for using self-service delivery rather than having service personnel do it for you.

2. What actions could a bank take to encourage more customers to transact via the internet, apps, and ATMs instead of visiting a branch?

Reference no: EM132922786

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