Reference no: EM133620086

Questions:

1. Explain monitoring individual and group behaviours and how it can assist in providing appropriate services to clients.
2. Explain the difference between formal and informal monitoring.
3. Potential conflict situation can be caused by triggers. Discuss some triggers of concerning behaviour and how you can appropriately respond to diffuse these behaviours.
4. What considerations will impact on the way you respond to behaviours of concern, in the workplace?
5. You have a new client who appears to be angry, obstructive and often behaves in ways that disrupt your routine and those of others. Describe how you would go about monitoring the client's behaviour and identifying the needs they are trying to express. What information would you collect, how would you collect it and how do you think it should be used?
6. Are your behavioural measurement's objective and consistent? Explain.
7. Why is it important, when assessing client behaviours, to also assess the policies and practices of the care facility?
8. How does seeking specialist advice help when providing a service to clients?
9. Who can you consult with or refer a client to?
10. If you were caring for a client in a community service facility, what factors would detrimentally affect their quality of life? How do they do this? How would this temper your interactions with them in terms of for providing just, fair, respectful and humane interactions?
11. Why is it necessary that planned intervention strategies be flexible and be monitored once they are put in place?
12. How would you communicate serious consequences to a client who is showing disruptive behaviour?
13. Explain how effective two-way communication would assist you in meeting the needs of clients.
14. Why is it important to accommodate cultural differences?
15. List some of the cultural differences you are likely to encounter at work that may affect communication. How you you accommodate cultural differences?
16. Explain the processes you might use in a workplace to identify potential sources of conflict.
17. Explain how behavioural records contribute to the identification of defusing responses.
18. Describe how you can successfully negotiate a problem solution. Explain why the negotiation process would be successful.
19. Outline six negotiation behaviours.
20. Why is it important to encourage people to take responsibility for their behaviour and make them accountable for their choices?
21. Explain how you and other staff in a workplace could challenge unacceptable behaviours and provide opportunities for clients to change behaviours. Why do you expect that these opportunities will assist in reducing unacceptable behaviours?
22. Why is it important to use clear, calm and objective language when dealing with concerning behaviours?
23. Explain how duty of care can help to keep your clients and yourself safe.
24. How can staff and other clients be protected from harm?
25. Why is role modelling important?
26. Explain assertive communication.
27. Describe a particular situation in which physical intervention could be required. Outline the methods to be used and the reporting and recording procedures that would be followed as a result of the intervention.
28. What strategies can you use to ensure that you report effectively?
29. What is a debriefing and how can reporting procedures contribute to the development of strategies for managing behaviours of concern?
30. Give an example of a report that is created according to organisation requirements.
31. Discuss the ongoing use of documentation highlighting why it is important to keep them up to date.
32. Outline the legal and ethical considerations related to facilitating responsible behaviour.
33. Discuss the principles of responding to human behaviour relating to violence, aggression and suicide.
34. If a client with special needs acts out, how can you determine the cause and get them to take responsibility for their actions?
35. Outline six defusing responses that can be used in a critical situation.